I called to make an appointment, but was told that their policy is "First Come, First Serve." The representative told me that one of the two garage spaces was open and now was the time to go. I left my office at the Santa Monica City Hall at 1:48pm. The drive to the shop at the southwest corner of Pico and Cloverfield took about 7 minutes one-way. I'm typing this in my office at 2:28pm. (Whoa, I just realized that this sounds a lot like an intro to those f'ed up LSAT problems with the question, "Who was sitting next to Bob?") Don't worry-- I can't do math either, so suffice it to say that they were fast and efficient. The moment I got there, an Asian tech told me to leave the keys in the ignition and go in the office to do paperwork. Once inside, a Latino tech accepted my $10 off coupon and quickly filled out a form. (The reason why I'm specifying ethnicity is because there are only three licensed techs at the shop. The third tech wasn't there at the time.) Then I sat down... for less than 20 minutes. Before the Asian tech told me that I passed, he'd already forwarded my smog check paperwork to the DMV. All I had to do was renew my registration online. The total, after the $10 discount, was $55 (testing fee plus certification docs fee). These guys had it so under control that I can barely remember anything about the office. They had me in-and-out fast! I hardly had time to finish reading an ESPN article on my BBerry. The place was clean; I remember that. Oh, and there was a Sparklett's tank in the corner and plenty of seats. I always go to auto shops with my guard up. I must have "Fuck Me" written on my forehead until I reveal my contact info. However, these guys gave me absolutely no b.s. and did their jobs quickly and efficiently. I highly recommend this place.