Bob Rich was very friendly. I arrived at 9am on Thursday without an appointment. He asked me how I heard about his facility and I said that I live 2 blocks away and he offered me a $10 neighborhood discount. I went around the corner for breakfast; I was back in 45 mins and my Tacoma (1996 w/ over 400k miles) was back in the parking spot head out. Bob went through the Tacoma's results with me (barely passed, 2 points below the HC limit) and gave me the copies of my results and the confirmation of the results electronically sent to the DMV. $55 out the door.