I failed my smog test here.And I'm giving the place five stars.First-time smog experience as my car just turned six. Rocked up without an appointment and by sheer chance found this place: clean, well-maintained, and convenient.The legendary Bob, deservingly praised elsewhere below, greeted me. Made it clear what was required, how long it would take, how long it would take, and so on. Unfortunately, the technician started the car, saw the 'check engine' light, and said they couldn't proceed. Gimme a break, I'm a novice.Bob was not only courteous in this news, but genuinely compassionate. And he shook my hand. I mean, who does that nowadays? where else do you find old school service like that?A long and shitty registration renewal experience was made infintely less painless by Bob. So much so, that after making the requisite repairs my service manager sent me to another smog check station and I actually felt like I was cheating on Bob.But it was me Bob, not you. And I'll be back.