My wife and I were returning from the doc office when the little one goes ballistic. We decided to stop our car (2003 Mazda Protege 5) at some random street and lo and behold the battery dies. The AAA guys gives it a jump start and we head to our fav car mechanic shop - SM Motors......but it was past closing time and Don still allowed us in since we called in at around 4:50ish. On reaching there, for some reason, when started again, the car did fire up and Don gave us a couple of options - leave it there and get a ride or take it home and chance it. Since we had our LO with us, we decided to chance it and went home. 4 days later and on starting the car, it did fire up after initial hesitation but clearly something was wrong. Back at the shop, they find the battery had some internal shorting. They offered to replace the battery for free as it was under warranty period. The whole process was handled professionally and in a calm manner by Don. In the past, we dealt with Josh who was also equally professional and proficient. I am taking in our bimmer for oil change at much lower cost than the dealers. They do use Castrol 5W synthetic, the same as dealers. Why bother paying more? It is our go to place for all things auto related!