Don and Ray are awesome! (Should totally bring them a bottle of whiskey or some other such fabulousness.)I love, love, love my car, but she IS aging. And Don gave me lots of tips to make sure she would clear smog BEFORE he charged me. When you're dealing with annoying DMW certifications, and sometimes a car that means as much to you as a close relative, it's so refreshing to have people who actually know what bedside manner means.Ray, another employee, is first class, too. Obvs management has simply figured out how to hire decent people as these kids serve up Nordstrom customer service by the handfuls.