Scheduling an appointment was easy. When I arrived, Ray and Don explained everything thoroughly and began working on my car immediately. Before moving ahead with other necessary repairs, they called to make sure I wanted to pay the extra money. Moreover, they explained exactly what that money was going to. My car is running better than it has in months, and my experience here was immensely better than any I've had at a dealership. You have to go to Santa Monica Motors. Five stars doesn't even begin to do them justice.