Santa Monica Auto Service

Great office, and amazing customer service. I was in and out for the smog check in less than 15 minutes (on a Sunday!).

Fantastic service and high quality work!

Will come again :)

I love this place. Fair, honest, great communication, super waiting room, easy parking and friendly!

I went to have a smog check sat down to wait and before I could look at the front page of the local newspaper, they said okay your car is ready.

Your work in solving the warning light problems was excellent.

Fast and thorough work as usual. Don and team kept me updated throughout the day. Some additional work had to be performed, but Don thoroughly explained why and the additional cost seem reasonable.

Thanks for the prompt and efficient service.

I am blown away. This is hands-down the happiest I have ever been with an auto service in my life. I have multiple raves: 1) Frequent, detailed communication. My car ended up being ready about a day later than originally expected, but the entire time I had the latest updates on the very-valid surprises that came up. I never felt in the dark about what was happening with my car. Bonus points for being so accessible via text message! 2) For years I'd been told by other mechanics that a light on the dashboard was normal, and that it was just trigger happy for my car. Turns out that this was not the case, and Santa Monica Motors was not only able to identify this, but also put in no small amount of extra work to fix it (and explain it to me in detail when I picked up my car and asked to learn). 3) As an 'thank you for my patience' for my car taking longer than expected, they fixed my broken headlight for free. I thought this was pretty amazing considering my 'patience' also meant 'extra unexpected work' on their part. 4) Very fair, upfront pricing (which my boyfriend helped me research and confirm). I hope to never take my car anywhere else, and will tell everyone else I know needing a Volkswagen recommendation the same thing. Thanks again!

Honest and fast