Don was utterly charming, gracious and helpful! I arrived, unannounced, on a hot frantically busy day. I looked for Don, who was attending to several customers at once. He gave me the chance to state my problem, which was a body shop job, but he noticed this repair could be done. He proceeded to fix the sagging fender, refused to take payment and told me to return the next day if repair didn't hold, it did last and remains in tact today! Most companies charge more when they see a convertible Maserati appear, but NOT Don!!