Although it is rather difficult to get an appointment at Santa Monica Motors, and the garage is not open on weekends which for a working person can be quite hard to manage (no loaners), the service is excellent, both mechanically and in terms of customer appreciation. Specifically, Don was a friendly and communicative, always keeping me updated via text with genuinely courteous and clear information about the ongoing status and developments with my car. In addition, my car was returned absolutely spotless, having been detailed with no prior mention and no additional cost. It's very convenient location and supportive staff means I will be returning and would recommend SM Motors to anyone--and request Don!